Returns Policy

Due to the perishable nature of our fresh meat products, Futari Wagyu does not accept returns for change of mind.

However, we stand behind the quality of our products and will work with you to resolve any issues promptly and fairly.

Damaged, Spoiled, or Incorrect Items

If your order arrives damaged, spoiled, or incorrect, please contact us within 24 hours of delivery at:

Email: info@futariwagyu.com

To help us assess the issue, please include:

·       Your order number

·       A brief description of the issue

·       Clear photos of the product label and packaging

We will need the product(s) returned to our Cold Store. Once reviewed, our team will work with you to determine an appropriate resolution, which may include a replacement, based on available stock or a store credit, or refund, depending on the circumstances.
All resolutions are assessed on a case-by-case basis and remain at our discretion.

Delivery Issues & Courier Delays

On occasion, delivery is handled by third-party couriers. In this case, Futari Wagyu is not responsible for delays caused by courier services, weather events, or incorrect delivery information provided by the customer.

Refunds will not be issued for courier delays unless the product is deemed unsafe upon arrival and supported by photographic evidence.

Safe Handling Responsibility

All Futari Wagyu products are packed to maintain chilled or frozen quality during transit. Once delivered, proper storage and handling are the responsibility of the customer.

We cannot accept responsibility for spoilage due to products being left unattended after delivery.

Gift Orders

If your order is purchased as a gift, the same policy applies. Please ensure the recipient is aware of the delivery date and can accept the order.

The same policy applies for gift vouchers purchased; returns are not offered for change of mind.

Contact Us

If you have any questions about this policy or an issue with your order, please contact us at:

info@futariwagyu.com